Every big business has a lot of customer service issues, but Google still seems to find the most complex ways to mess things up. For example, a Reddit user posted an article hoping to get Google's attention. After returning a defective 3 pixel, Google did not refund. Instead, he sent Ten Pixels when the user has bought a replacement.

According to u / Cheetohz, Google has refunded only $ 80 tax on the original defective phone. That leaves $ 900 due (apparently, it was a 128GB model). Cheetohz, however, ordered a new pink pixel in a separate transaction. The sender of Google sort of thought the order was for ten pink phones, and that's what they sent.

Thus, this person has about $ 9,000 worth of free goods (before taxes), while Google owes them $ 900. It would be tempting to consider this a boon. The law in this matter is clear: you can not be obliged to return the things that are delivered to you. Although Google can act on its side and prohibit IMEI numbers associated with a Google Account or blacklist.

Cheetohz could keep one of the phones and sell the rest, but tried to get Google to make the initial refund and get the phones back. Unfortunately, no one at Google seems to know how to do these things. Google's official Reddit support account commented on the article, promising to follow up with a private message. Hopefully this poor soul will get this refund and will come out with at least one phone in working order.