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Last month, Google Fi celebrated its fourth birthday with a 50% discount on the Pixel 3 and Pixel 3 XL models, while iOS users this week benefited from a visual voice message. Google's MVNO now deals with customers who finance their Fi purchases with the total price of a phone billed.
The Google Fi Help Forum has acknowledged this "known issue" of the Saturday night financing option. This showcase is different from Google Store and allows buyers to pay the cost of the phone over a period of 24 months. There is $ 0 interest-free, but a credit check is required.
For the May payment, users are billed the total price of the device instead of the agreed monthly increase. Pixel 3 starts at $ 799 and goes to $ 999 for the 128GB 3 XL. The Moto G7 costs $ 249, while the Moto G6 costs $ 99.
There is currently a problem where users who purchased a device from fi.google.com are charged the full price of their device after selecting the financing option.
The Google Fi team is aware of the problem and is actively working to resolve this issue, with the tread being updated as more information becomes available.
We sincerely apologize for the inconvenience and thank you for your patience.
Fi apologized for the problem, with 59 replies on the official thread Sunday morning and others on Twitter. For some, this is a disadvantage, but for others, it is a "huge misstep", the company subtracting a considerable amount from their accounts.
It seems that Google did not contact the people affected yesterday, most finding the problem after checking their card or bank account.
Errors occur, but it is unacceptable that there is no communication with the customers who have been affected. I saw the amount on my credit card, but I found nothing in my Fi application nor received e-mail regarding this problem. I found this article only by tracking charges through Google Pay and trying to contact support about this transaction.
Thank you Joyce
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