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Apple has been criticized for designing its laptop keyboard.
Sarah Tew / CNET
Good news, MacBook users. Apple will replace all butterfly keyboards for free – even on its new model MacBook Pro unveiled Tuesday.
The company announced Tuesday that it has extended its MacBook keyboard replacement program, which repairs the keyboard appeared for the first time in the MacBook 2015. Users have complained about sticky keys, as well as letters typed in duplicate or not typed.
Apple also claimed to have modified the material used in its butterfly keypads to avoid the problem of double-hitting letters. He refused to provide details on the materials. And he said that keyboard repairs would occur faster than before.
Look at this:
Does the MacBook keyboard have a rap?
3:37
Apple unveiled the design of its butterfly switch from the redesign of its computer in 2015. This redesign was part of an effort to make laptops slimmer and lighter than before. The butterfly switch replaced the traditional "scissors" mechanism located under each key and was meant to be more stable, responsive and comfortable.
But almost immediately, users complained about the feel of the new keyboards and explained that they could easily be damaged by dust particles. Some said that they had to spend a week or more without their computer, while Apple had replaced not only the key that did not respond, but a significant part of their MacBook. And the solution was not cheap. Some said the off-warranty fix could cost $ 700.
At least three proposed class actions have been filed against Apple for the use of the butterfly switch.
Butterfly Switch Problems
A year ago, Apple had announced that it replaces "a small percentage of keyboards in certain models of MacBook and MacBook Pro "whose letters or characters repeat unexpectedly, whose letters or characters do not appear, or whose keys are" sticky "or do not respond consistently. The program covers MacBooks published from 2015 to 2017.
Apple has redesigned the original butterfly switch keypad since its first iteration, and the third-generation keypad was designed to solve problems. But users – including top-level critics in publications such as The Wall Street Journal – have continued to experience problems.
In March, Apple apologized and said that it was "aware that a small number of users have problems with their third generation butterfly keyboard. He added that "the vast majority of Mac notebook customers are living a positive experience".
Nevertheless, Apple's decision to extend its keyboard replacement program to all MacBooks with the butterfly switch shows how bad a reputation could affect its MacBook sales. By guaranteeing all the butterfly keyboards sold since 2015, Apple offers users a peace of mind. If your keyboard breaks down, you can have it repaired for free. As with the original program announced last year, keyboards can be repaired or replaced for four years after purchase.
Apple also announced on Tuesday that it took longer to repair a keyboard. He did not give details on the duration as it varies according to various factors. But Apple stores will give priority to keyboard replacements.
The company is also deploying its new keyboard in Apple Retail stores for repairs. This means that if the keyboard of your MacBook Pro 2016 – or your MacBook Air 2018 – breaks down, you could end up with the new design.
2019 MacBook Pro Updates
In addition to announcing updates to its keyboard, Apple unveiled Tuesday a slight update of its MacBook Pro range. The 15-inch and 13-inch computers will come out with Intel's fastest eighth and ninth generation Intel Core processors, including an eight-core variant, the first time such a powerful processor makes its appearance in the world. Apple MacBook Pro.
The 15-inch MacBook Pro has faster six-core and eight-core Intel Core processors, offering Turbo Boost speeds of up to 5.0 GHz, while the 13-inch MacBook Pro with touch bar features more quad-core processors fast with a Turbo Boost speed of up to 4.7. GHz.
The MacBook Pro 2019 delivers twice the performance of a quad-core MacBook Pro and 40% better performance than a six-core MacBook Pro, making it the fastest notebook in the world. ; Apple.
Dan Ackerman of CNET contributed to this report.
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