Samsung Galaxy Fold: Best Buy cancels pre-orders

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Best buy (BBY) cancels pre-orders for Samsung's collapsible distress phone.
On Thursday, the retailer sent a cancellation notice to customers who pre-ordered the phone. The highly anticipated device, announced in February, has made the brilliance of the first technical reviewers, forcing Samsung to delay the launch of April. Samsung has not yet announced when the phone, which will cost nearly $ 2,000, will be available.

"Although Samsung continues to make progress in improving the Galaxy Fold, a new release date has not yet been announced," Best Buy confirmed in its e-mail. "For this reason, we want to inform you that we are canceling all pending orders for the Galaxy Fold."

Best Buy has also included a $ 100 savings code for future purchases.

"We are working closely with Samsung to deliver the Galaxy Fold to customers as quickly as possible, and we appreciate your continued loyalty to Best Buy," the company added.

In a statement addressing the problem last month, Samsung acknowledged that the phone "needs additional enhancements that could ensure the best possible user experience".

Some critics have had problems with the 4.6-inch smartphone, which opens on a 7.3-inch tablet, including faulty hinges and broken displays after removing the Fold's protective film.

To solve the various problems, Samsung had previously said that it would enhance the protection of the screen and "improve the instructions for the maintenance and use of the screen, including the protective layer. , so that our customers can get the most out of their Galaxy Fold ".

The problems of Galaxy Fold are another debacle for Samsung (SSNLF). The South Korean company has been working for two and a half years to regain consumer confidence following the debacle of its Galaxy Note 7. Millions of these devices had to be recalled due to reports of an explosion of batteries.

Samantha Murphy Kelly of CNN Business contributed to this report

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