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Nextmove adds much less Tesla Model 3 to its fleet than expected. The company had ordered 100 Tesla Model 3 at the end of last year, but after problems with the delivery of the first models, the manufacturer has canceled a new order. This concerns 85 vehicles worth approximately five million euros.
According to Nextmove, only a fourth new car model out of the top 15 delivered in the spring of 2019 was flawless. Our editorial team has received delivery reports listing up to seven defects per vehicle, mainly optical defects such as paint inclusions, scratches in the paint or interior, but also the l '. moisture in one of the lighthouses.
However, safety-related faults are much more serious, such as a badly damaged tire. In a press release, Nextmove also mentioned faulty charge controllers, incorrect cable bundles or missing emergency call buttons. "Such quality defects would have endangered the safety of Nextmove's customers and economy," reads the report.
"Tesla has obviously come to the service of hell," said Nextmove CEO Stefan Moeller. In an agreement with Tesla Germany regarding an irreproachable delivery process and / or spot repairs of defective cars taken over by Tesla, Nextmove set an ultimatum at 24 hours and promptly canceled the order for an additional 85 vehicles when the deadline had lapsed. "As announced yesterday by phone, Tesla wants to stick to the usual processes. That is why, today, Tesla will cancel the vehicles late in accordance with the vehicle's terms of sale, "the automaker wrote in an email to the electric car rental company.
"We do not know if we are an isolated case or if we generally deal with trading partners in this way. We regret it a lot, "says Moeller. "But: in the end, we only insisted on the respect of quality standards and the usual processes on the market to protect our tenants and our business model.
In response to requests from our German edition, electrive.netTesla defended himself against the accusation that the company caused the cancellation itself. "It is wrong to say that Tesla has canceled the order because it is the customer who has no longer accepted a car ready to be delivered to the site," said a company spokesman. "We believe that the customer's decision not to fully accept the remaining Model 3 orders was not based solely on quality issues, but was heavily influenced by his disappointment with an independent dispute earlier this year. An explanation that was also given almost word for word to the Bloomberg news agency, which also reported on the series of events between Nextmove and Tesla.
Nextmove is under pressure because after having ordered 100 vehicles, the company has already signed many long-term leases with its customers. These had to be partially canceled or rented to customers at reduced prices with another electric car. During the summer, Nextmove said it wanted to order four models online 3. "The result was that Tesla was able to offer us new vehicles, already registered with an individual" Moeller explains.
This would have had two main consequences: BAFA only grants the environmental premium for vehicles registered for the first time. If, as Nextmove claims, model 3 had already been approved, it would not have been possible to claim the eco bonus despite the offer of a new car. In addition, the sales tax could no longer be claimed as a tax upstream from the tax office.
In response to this charge, Tesla explained that it was "a temporary system problem related to the assignment of the Vehicle Identification Number" (VIN), which has now been resolved. It was wrong to assume that Tesla had already planned to provide cars with chassis numbers previously registered for another customer.
Nextmove does not want to do without Tesla vehicles, at least not completely. "Although we consider the Model 3 as the best electric car in the world, we very much hope that other automakers will offer competitive vehicles next year – and we also know what customer service means," he said. Moeller. "But, of course, we will continue to test to see if Tesla can get out of the service hell."
Nextmove says they have 38 S models and 12 X models in their fleet. The top ten S models were purchased in 2015. Even before the official launch of Model 3 in the spring of 2019 in Europe, Nextmove had already imported several models 3 from the United States in 2018 and had therefore rented the bulky model before launching on the market.
Translation of an original article in German by
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