Microsoft Releases Workaround for Windows 10 Audio Problems in Games

In an update of the technical support bulletin for the Windows 10 cumulative update 1903 KB4515384, Microsoft acknowledged that a change had been made that would result in a different sound or low volume of games.

Since the Windows 10 update 1903 KB4515384 was released last Tuesday, Windows 10 users reported that the sound in the games was very weak, muffled, or just strange. This problem has been reported for games such as Overwatch, Apex Legends, WoW Classic, and PlayerUnknown Battlegrounds (PUBG).

In an update of its support bulletin, Microsoft stated that, at the request of the audio equipment manufacturers, they implemented a modification that could result in a different sound for the games or missing channels, which reduced the volume of the sound or made it muffled.

"Microsoft has received information that, in some games, the audio is quieter or different than expected after the installation of this update. At the request of some of our audio partners, we have implemented a compatibility change allowing some games to query the support and make the multichannel audio. Due to customer feedback, we cancel this change because some games and devices do not restore the multichannel audio as expected, which could result in a different sound from the clients and the missing channels. "

To solve this problem, Microsoft plans to reinstate the change in the next cumulative update released in late September.

Until then, Microsoft has provided the following temporary workaround that can be used in some games to make them normal again.

BleepingComputer could not find this setting in games like PUBG or Fortnite. Therefore, if this bug affects these games, try to resolve it in the control panel of your sound card or in the audio properties, if any.