[ad_1]
Adobe representative Rikk Flohr responded to the thread, saying that Adobe was aware of the bug and that a new update, 5.4.1, fixed the issue. However, it didn’t have any good news for customers who had already lost photos and presets. “We know some customers have photos and presets that aren’t salvageable,” Flohr wrote. “We sincerely apologize to all of the customers who have been affected by this issue.” It is not known exactly how many users were affected. Flohr noted that the Lightroom cloud and Lightroom mobile on Android, the Lightroom desktop on macOS and Windows, as well as Lightroom Classic were not affected. This gives the impression that only images that were not saved to Adobe’s cloud have been deleted, although that is no comfort for people who have lost their photos.
Needless to say, users who just lost photos and presets weren’t happy. “Rikk, we understand the announcement, but that doesn’t solve the problem,” wrote Ewelina Wojtyczka. “People have lost months / years of their work. Apologies won’t bring him back. “
Adobe did not comment on the bug either outside of Flohr’s post. Some users have noted that they luckily backed up their photos or stored them elsewhere – not a bad idea, given that another large company, Canon, also lost images as a result of an attack. of ransomware. While Adobe shouldn’t be left behind by this mistake, the importance of multiple backups may be the hard lesson we can learn from it.
Update, 4:55 p.m. ET: Adobe has posted some more details on a support page for Lightroom for mobile 5.4.0 for iPadOS and iOS. He recalls that the bug “affected customers using Lightroom mobile without an Adobe cloud subscription. It also affected Lightroom cloud customers with photos and presets that had not yet synced to the Adobe cloud. It also recommends that users check their iPad or iPhone’s system backups to see if they can revert to a pre-update state that might have saved the missing photos.
[ad_2]
Source link