[ad_1]
OnePlus 8 and OnePlus 8 Pro users reported a big issue with an update version of Oxygen OS 11 open beta 3: the update deletes all user data when the phone is restarted. OnePlus has recognized the issue and is warning users not to update to this version. During the weekend, OnePlus released a stable version of Oxygen OS 11 open beta 3, and several users experienced data loss after the phones restarted after the update. There are reports that the faulty update leads to a complete erasure of data on the affected devices. Unfortunately, many affected users did not even have the option of not installing it because their phones were set to update automatically.
The Android authority reports that although a user even tried to revert to Oxygen OS 10 and then revert to Oxygen OS 11 open beta 3, the actions did not fix the issue. The user also said that although their phone was not set for automatic update, it still updated automatically, requested a restart, and when it was turned back on, the data was out. again deleted.
OnePlus warns not to install Oxygen OS 11 open beta at this time
A company staff member recognized the problem and An article on the OnePlus forums says the company’s software engineers are looking into the issue. The message also warns users to check the update version carefully and if it is the one mentioned above then users should not update their phone.
OnePlus says that if you have already installed the update, but still have not restarted the phone, you should follow these steps to avoid data loss:
- Install this APK file after installing the update, but before restarting your phone
- Once the APK is installed, run the application and tap on “Keep data”
- You should be able to restart your phone and the data should remain
- As a precaution, you should back up important data on your phones before proceeding with the aforementioned temporary fix.
[ad_2]
Source link