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Amazon UK customers have posted on both Twitter and Reddit, describing a sizable number of PS5 orders received with other items instead, from foot massagers to rice.
In a statement to Eurogamer, Amazon acknowledged the problem.
“We want to make our customers happy, and that hasn’t happened for a small portion of those orders,” an Amazon spokesperson told Eurogamer. “We are very sorry for this and are investigating what exactly happened. We contact every customer who had a problem and let us know so we can fix it. Anyone who has had a problem with an order can contact our customer service team for assistance. “
According to Eurogamer, who spoke with those concerned, so far Amazon customer service has asked customers to wait 48 hours before a formal complaint can go forward. Some were offered a five-pound gift card.
On Reddit, several users are reporting cases of delivery drivers stopping outside their homes, marking the package as delivered, and then leaving. According to these threads, Amazon customer support suggests that users submit any footage of the incident to local law enforcement and file a report.
Unfortunately, for users who received a George Foreman grille instead of a PS5, finding another unit will be difficult. Unless Amazon can guarantee these users will get their PS5s in the next wave of shipments, another unit will be difficult to locate given the demand.
Same thing happened to me, I have a George Foreman grill! It looked like the box had been opened at some point. Now I can’t get a replacement as there is no more stock anywhere in UK even though I pre-ordered it 2 months in advance! pic.twitter.com/Cmg3BzVhvgNovember 20, 2020
Another Twitter user, who was patiently waiting for his PS5, noticed a pickup truck pulling up and heading towards a house down the block. He went to confront the driver to find that the QR code had been damaged and the box had been opened.
So @AmazonUK looks like someone stole my PS5 (day late). Right outer box, wrong item. Where can I get help? @AmazonHelp @PlayStationUK pic.twitter.com/qBIZ3RHl1INovember 20, 2020
A curious case has occurred with Will Judd, Senior Editor, Digital Foundry. His PS5 was taken to his neighbor’s house, even though he was at his house. His neighbor said he agreed with the courier to take the box on behalf of Judd, only for the courier with the PS5.
It should be noted that the vast majority of Amazon customers have received their PS5s well, but the duplicity of some delivery drivers is troubling, especially during a pandemic where people are stuck at home and hungry for entertainment.
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