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They can be of good spirit.
Apple
For some time now, Apple has been flexing its disciplinary muscles.
Blaming publicly Facebook for blatantly ignoring the rules of the Cupertino App Store, for example.
Also: An Apple saleswoman says that's the only reason to buy an iPad Pro
He has always been known for his severe internal disciplinary methods.
So you can not imagine that the staff of the Apple Store can bypass the rules of the business just to have a little fun. Or, imagine, help the customers.
Yet a client who has experienced the deep pain of a curved 2018 Pro iPad offers a different narrative.
Revealing his story to the refined public on Reddit, he stated that Genius Apple had told him that there were two possible outcomes: "The curve is in tolerance, no action has been taken". Or "Bend is out of tolerance, paid replacement needed."
After the iPad Pro Bendgate – oh, it must be now Apple Bendgate 7 – the company insisted that everything was perfectly normal, just a "subtle deviation of flatness".
I guess it's a bit like if iPhone sales were undergoing a slight deviation.
The Redditor – handle u / hexcrucher – said his genius offered a subtle derogation from the rules.
"The genie kindly said," Well, if you had connectivity problems with your WiFi, for example, I should order another one. So, what's wrong with your iPad? I replied: "WiFi, I guess."
It's a beautiful story of a human just trying to help another, rather than being bound by the restrictions of the company.
What was even more moving, however, is that in the comments of this post, more stories of the spirit of Apple Geniuses appeared.
One commentator said: "I had a 2016 MacBook Pro with a faulty battery.No warranty.I was going to get a repair quote.I had to wait 15 minutes of my expected time.The engineering m & # 39; gave a brand new MBP for my wait and took the old of my hands. "
It seems to be a high humanity. How could genius do that?
A former genius, who said he left in 2015, said: "I would use some" customer service codes "throughout the year.There is too much bullshit that consumers, including myself, have to bear with regard to device assistance. "
BS of Apple? Is it possible?
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Naturally, I asked Apple if it looked admiringly at such acts of generosity towards customer service, or if it was trying to track down villains in order to flog them. I will update, should I hear.
Another Redditor claimed that this clientele does not go beyond the company's stores. It seems that some stores not belonging to a company are even penalized for not having encountered a problem with a device.
"Partners and Apple Authorized Service Providers are categorized and remunerated based on statistics, including" No problem detected. If the reported symptoms are not present and can not be reproduced, this will have a negative impact on the partner, "said one of them having an apparent knowledge of the insider.
In the end, it's not wise to slip into your Apple Store and ask for the sly indulgence of Genius. These tales can be exceptions rather than standards.
Genius can have a good day or a bad day. They might like your look or, well, do not like it too much, especially your color matching. Please, do not imagine that they all seek to be loved.
Why, it was not so long ago, an Apple Genius told me, in disappointing terms, that I was charging my iPhone incorrectly.
Shame has not yet left me.
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