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A bad Chrome OS update, version 91.0.4472.165, prevented some users from signing in to their accounts, or apparently with computers in boot loop (via Android Central). If you’ve found yourself kicked out of your Chromebook, help is on the way: Google posted on its system status page that it was working on a fix, which it plans to release on Wednesday. The update has also been removed, which should prevent more users from experiencing the issue.
According to Google, the only options to immediately regain access to your Chrome OS device (if it unfortunately downloaded and installed the update) will cause local data on the device to be erased. If you can wait for the new patch to be released, your device should automatically download this update as well. Or, you can manually trigger the update using the guest account. If your computer downloaded the wrong update but didn’t install it, you might want to avoid shutting down or restarting it until the patch is released.
If you can’t wait for the patched update, Google recommends either “Powerwashing” (factory reset) your Chrome OS device, or canceling the update with a recovery USB drive, or removing your account and add it back. Again, all of these solutions will delete local data on the device, so be careful. Google’s status page also doesn’t fix boot loop issues – Android Central indicates that if you are experiencing these issues, you will need to use the USB drive recovery method to reinstall Chrome OS.
The broken update 91.0.4472.165 is actually the second bad Chrome OS update we’ve seen this month: Google had to pull another update around July 7 after users discovered that some Chromebooks see their performance seriously reduced.
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