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Some Facebook users blocked by the company’s seemingly impenetrable support channels have turned to an interesting – and costly – loophole to gain access to their locked accounts: purchasing an Oculus Quest headset, as reported. NPR. But that doesn’t seem like a reliable way to access them, as there are a lot of reports online that say the solution didn’t work for them.
The crux of the matter is that it’s often difficult to tell if Facebook is receiving support requests when you submit them through its normal channels. Of NPR:
Facebook asks users to report hacked accounts through its website. The site asks them to upload a copy of a driver’s license or passport to prove their identity. But people NPR spoke to said they had issues every step of the way in this automated process and would like Facebook to offer a way to reach a real person.
“I sent these forms morning, noon and evening, several times a day” [Jessie] said Marsala. “No one answered me, not once.”
Facebook says on its own support site that “we have fewer people available to review IDs due to the Coronavirus (COVID-19) pandemic” and that reviews “may take longer than usual. habit ‘accordingly. And a Facebook spokesperson said NPR that “we also know that we must continue to improve in this area and plan to invest more in the future”.
The breakthrough, for some people, was a trick they found to buy a headset from Oculus, owned by Facebook, which has its own customer support system, according to NPR. NPR spoke with two people who were able to gain access to their Facebook accounts after purchasing an Oculus. But we have found a number of reports indicating that Oculus supports does not have provided a smoother support experience, so there is no guarantee that it will work for you.
And even if you’re considering buying an Oculus Quest 2 to try and get help, you can’t get one right now – Oculus has suspended sales until August 24.
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