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Along with the new iPhone 13 models, Apple has introduced an updated version of the MagSafe Wallet that incorporates Find My. The new MagSafe wallet is designed to be easier to find if it slips off an iPhone or falls out of a pocket, but some new MagSafe wallet owners cannot get Find My to log in.
According to a lengthy Reddit thread, affected users don’t get the proper Find My pop-up when they attach a MagSafe wallet to an iPhone. The issue seems to have a particular impact on iPhone 13 models, but there are also complaints from iPhone 12 owners.
The MagSafe wallet is intended to automatically connect to Find My when connected to an iPhone, as we demonstrate in our how-to video below, but that just doesn’t work for some people.
Some users have been directed by Apple Support to clear network settings and have been successful with this method, but others say this method does not work.
I had 3 calls with customer support and we were able to get it to work for my iPhone 13 pro max. This is what worked: They told me to go to Settings> General> Transfer or Reset> Erase> Erase Network Settings. The phone restarted, and after I restarted and attached the wallet to the back of my phone, the animation appeared and the wallet is now in my Find My app!
Apple Support has asked Reddit user EndlessApology to take more drastic action and put their iPhone into Device Firmware Update (DFU) mode to reinstall the operating system using a Mac.
I had my own wallets today and immediately had this problem with my 13 Pro and Pro Max. I spoke to Apple Tech, followed what they said and it fixed it. Put the phones in DFU mode and reinstall the operating system and firmware. Set up the phone again without performing a recovery. Once the setup is complete, insert the wallet and it will appear after about 5 seconds, and allow you to pair with Find My. After that, if you need to, reset the phone on the device itself and restore from backup in setup. Sorted 🙂
DFU mode was largely successful for most of the Reddit users who tried to fix the issue, but it’s a huge issue that shouldn’t be necessary for a simple accessory pairing process. Based on the Reddit thread, Apple is aware of the issue, so it’s possible that a fix will come in a future update.
For now, users who want their MagSafe wallets to work immediately should try the Reset Network Settings option and if that doesn’t work, the DFU method to reinstall iOS 15.
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