Delta tops US airline ranking

Delta Air Lines exceeded the annual ranking of US airlines published Monday.

Researchers from Wichita State University and the Embry-Riddle Aeronautical University compared data on arrival rates to the hour, badly handled baggage, passengers and consumer complaints of 2018 to establish their rankings.

Delta was the only carrier to progress in the four categories of the year, from second to first place.

JetBlue Airways ranked second, followed by Southwest Airlines and the first commercial service of 2017, Alaska Airlines.

Frontier Airlines finished last, just behind American Airlines.

"These results are critical to the traveling public, given all recent reports that airlines are losing the confidence of key consumers," said Brent Bowen, co-author of the rankings and professor of aviation sciences at Embry-Riddle, in a statement. communicated. declaration.

"As the most respected and impartial report on airline performance, travelers can rest assured that our airlines are improving."

Overall, the industry grew in three of the four categories in the study, with the exception of late flights.