David Dao, the United Airlines passenger who was forced out of his seat and stolen by an overbooked flight between Chicago and Kentucky in April 2017, finally spoke after the "horrible" ordeal.
Dr. Dao, from Kentucky, appeared in an interview broadcast on "Good Morning America" to discuss the consequences of the robbery, as well as his reaction to the now viral sequence of the incident.
"I do not know, I just cried," he told Amy Roback of ABC News, after watching the video clips captured by other passengers.
UN PASSENGER GIRL SAYS FAMILY WAS "POOR" BY VIDEO
Dao added that he did not remember anything from the moment he had lost consciousness and woke up later in a hospital where he had been treated for his injuries while he had returned in the plane after his involuntary expulsion and repeated: "I want to go home". face still bloody.
He reportedly had a broken nose, facial lacerations, missing teeth and a concussion, according to reports.
Following the incident, Dao said that he had been overwhelmed by the media attention and that he had not left his home before "months". Dao, who had confided to "Good Morning America", was actually planning to open a veteran medical center fateful flight of April 2017, adding that he had found his consolation in charity work.
At the end of April, Dao had arranged with United for an undisclosed amount.
"We are pleased to announce that United and Dr. Dao have amicably resolved the unfortunate incident on Flight 3411. We look forward to implementing the improvements we have announced, which will place our customers are at the center of everything we do., said a spokesman for United at the time.
Despite this, Dao said that he was not angry with the officers of the Chicago Aviation Department who had removed him from the plane, claiming that "no one is here. they had only one "job to do". In addition, Dao claimed that he was really satisfied with the way the events unfolded. , forcing airlines to "change policies[ies]" for the best.
"Well, the most important thing is that the accident has turned out to be positive," Dao said.
OFFICER WHO DRAGGED A UNION PASSENGER OFF THE FLIGHT SUES AIRLINE, CITY OF CHICAGO
Following this incident, United's chief executive, Oscar Munoz, announced several policy changes, including an incentive of $ 10,000 for passengers struck voluntarily on overbooked flights, new hourly restrictions for when crew members must arrive to compensate passengers, and a promise to reduce the amount. overbooking on flights.
In a statement shared Tuesday with Fox News, United Airlines said the incident was a "defining moment" that the company uses as a learning experience.
"Flight 3411 was a defining moment for United Airlines and it is our responsibility to ensure that our company and our 90,000 employees continue to learn from this experience.
"The changes we have made since this incident serve our customers better and empower our employees. This year, we are focusing more than ever on our commitment to our customers, looking at every aspect of our business to ensure that their interests are at the center of everything we do.
"As our CEO, Oscar Munoz, told United, we never want United family members to forget the experience of Flight 3411. This makes us a better airline, a more caring company and stronger team. "
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