A Florida family wants Uber to change the policy of his company after his 12-year-old son took over the service of his suicide

A Florida family is asking Uber to change the company's policy after her 12-year-old daughter used the carpool service to order a ride and drive to the garage where she died.

Benita "BB" Diamond passed away on January 10 after downloading the Uber app on her mother's phone and ordered a walk in a vacant lot near her family's home. According to her family, Diamond had created the Uber account several days earlier and had used a gift card that she had received for Christmas to pay for the ride.

His parents, Ronald Diamond and Lisha Chen, said Thursday at a press conference that Benita Diamond had never used carpooling service before and that, if Uber had followed the company's policy, their girl would still be alive.

"That day, if the driver Uber did his job well, we would have seen the red flag because I always knew where my daughter was," said Chen. The sentinel of Orlando.

Uber's policy states that an adult must accompany anyone under the age of 18 who uses the service. If a driver suspects a rider to be under the age of 18, he is supposed to ask the person to present a piece of identity in order to check his date of birth.

"As a driving partner, you must refuse the trip request if you think that the person requesting the trip is under the age of 18. If you think the bikers are under age, you can ask them to provide a driver's license or an identity card for confirmation.If a runner is a minor, do not start the trip and do not let him ride, "says Uber's website.

In addition, the company requires that all those who sign up for an account be at least 18 years old. It is not known if Diamond is registered for an account using a fake birthday or using information from another person.

However, Chen said that the driver who had recovered their daughter had not asked her age or why she was going to downtown Orlando in the middle of the night.

"Uber's driver, who did not follow the policy at all, did not ask about her age, did not ask her why she was alone, did not question the drop-off destination, is in the city center, in a corner of the street, there is no school there and she had a backpack, "Chen said.

Chen added that their family had no idea that Diamond was planning to commit suicide.

"She was a child of 12. Her brain, her mind was not 100% developed," Chen said. "She may have gone through a difficult time, but as she did not share her thoughts and seek help, we could not help her because we did not know it."

According to SentinelDiamond said his daughter had left a letter, dialed on her phone and left on Google Drive. The letter explains how easy it was for Benita to get an Uber.

"We were good parents, we always look a little in the mirror, wondering what we did wrong – it's something natural with something like that, and we're willing to look at all of us the days in the mirror and to blame the blame where we think we could deserve it, "he said. "But I tell you what – Uber took my daughter."

"Uber took my daughter past the point of no return, no one else did it, we did not do it." Lisha did not. our family, not you guys, nobody, Uber took my daughter beyond the point of no return, "added Ronald Diamant.

At the press conference, the family said that she was not trying to sue Uber for the death of her daughter, but instead wanted society to change her policies so that other families would not have to. not the same experience. They also want the other rideshare companies to implement or implement their policies regarding minors obtaining unaccompanied rides.

"It will happen to another child or to another teenager if I'm not doing anything right now, if I'm not sure that Uber, Lyft or a capitalization company is enforcing their policy." They have a policy in place, but S & P They do not apply it, it's useless, "Chen said.

When contacted by Fox 35 News, Uber stated that the death of Benita Diamond had not been reported to the company in the last six months, but that an investigation was underway and that appropriate action would be taken at the end. . Reports from a minor runner could cause the driver and account holder to lose access to the service, the company said.