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<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "South Carolina's mom, Jordan Flake wrote on Facebook that she and her son Jackson were removed from a Thursday flight of & nbsp;El Paso (Texas) in Dallas, Texas because the crew was worried about his skin. Flake has a genetic skin disease called & nbsp;ichthyosiswhich dries out the skin. (She did not say if her son was distressed.)"data-reactid =" 23 "> Jordan Flake, mother of South Carolina, wrote on Facebook that she and her son Jackson had been removed from a flight on Thursday El Paso (Texas) in Dallas, Texas because the crew was worried about his skin. Flake has a genetic skin condition called ichthyosis, which dries out the skin. (She did not say if her son was distressed.)
"Although I want to share something positive, Jackson and I have just been discriminated against … in broad outline!" Wrote Flake on Facebook.
After sitting in the plane, an employee asked the two men sitting next to Flake to get up. "He then asked me about" my rash "and if I had a letter from a doctor stating that I could fly," wrote Flake.
She explained her condition to the man, who conversed with the flight crew and conducted an internet search to get more information. When he got home, Flake wrote, he apologized saying that she and her son would be forced to leave. "The pilot seemed to agree," she wrote. "But the flight attendant said roughly (without even recognizing me)," Well, she does not have a letter from a doctor, so … "
Flake said that employees could not return his checked baggage, although a hotel and a new flight were provided to him with another carrier. "I had to make some unexpected childcare arrangements for my daughter at home and I have to go to the store to pick up our lotions and some clothes for tomorrow." I have never been so humiliated in my life!
"Have a great day of rare diseases!" Flake wrote about the February 28th annual celebration to raise awareness of unique health issues. "Stop being ignorant and take the time to listen to people! I should not have to explain myself. "
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "Flake highly appreciated the employee with whom she interacted. "He was very helpful and crazy about the situation, "she wrote. "He tried to plead for me!""data-reactid =" 31 "> Flake praised the employee she spoke to."He was very helpful and crazy about the situation, "she wrote. "He tried to plead for me!"
<p class = "web-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "The airline told Yahoo Lifestyle,"At American Airlines, our goal is to create a welcoming environment for all our customers. & Nbsp; We sincerely apologize to Ms. Flake and her son for the experience they had yesterday and our team opened an investigation into it. & Nbsp; Our customer relations team has already talked to them directly and improved them during their flights. We will also reimburse the cost of his trip. ""data-reactid =" 32 "> The airline told Yahoo Lifestyle,"At American Airlines, our goal is to create a welcoming environment for all our customers. We sincerely apologize to Ms. Flake and her son for the experience they had yesterday and our team opened an investigation into it. Our customer relations team has already talked to them directly and improved them during their flights. We will also reimburse the cost of his trip. "
Flake did not respond to Yahoo Lifestyle's contact attempts.
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "Learn more about Yahoo Lifestyle:"data-reactid =" 34 ">Learn more about Yahoo Lifestyle:
<p class = "canvas-atom canvas-text Mb (1.0em) Mb (0) – sm Mt (0.8em) – sm" type = "text" content = "Follow us on & nbsp;Instagram& nbsp;Facebook& nbsp; and & nbsp;Twitter& nbsp; for a nonstop inspiration delivered fresh in your stream, every day."data-reactid =" 39 ">Follow us on Instagram, Facebook and Twitter for nonstop inspiration delivered fresh in your diet every day.
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