A woman in Maine has received 500 letters from United Healthcare within five days

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Stephanie Lay said she found the stacks of letters from the insurance company hidden in her mailbox between Thursday and Monday.

"A week ago, Thursday was the first wave of letters and I received 46 letters," she told CNN. "I immediately called United Healthcare Insurance to tell them that I had received 46 letters of the same letter."

Maine woman receives 500 letters from United Healthcare

And the letters did not stop arriving, piling up more than 500 by Monday.

They were referred to her son, who is autistic and living in a private care facility, she said. But instead of her son's name on the inside when you opened them, the letters indicated that the Dear Maine Department of Health and Social Services – in Cincinnati, she told local media.
Maine woman receives 500 letters from United Healthcare

The letters related to a health care claim of $ 54 or $ 0 which, according to United Healthcare, is not covered, said Lay.

When she asked United Healthcare why she was getting a mountain of letters, she was told that it was a coding problem, she said.

In a statement, United Healthcare told CNN that she was working on the resolution of the problem but that she could not provide any details because of the confidentiality requirements.

"We have determined the cause of the problem, we are sorry that this happened and we contacted the family to discuss the situation with them," said the health insurer.

Lay says the letters all have a message at the bottom of the screen inviting people to use paperless paper. "I think they had to cut down half of a forest just to send that," she said.

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