The girl's mother said that the agent had made fun of that name and had even posted a photo of her boarding card on social media so that others could participate.
Abcde Redford, five years old, pronounces her name "ab-city".
"The door officer started laughing, showing my daughter and me, talking to other employees, so I turned around and said," Hey, If I can not hear, my daughter can hear, then I would appreciate stopping, "says Redford.
Redford and his daughter were flying home to El Paso, Texas, a few weeks ago, from John Wayne Airport in Orange County.
Abcde lives with epilepsy, so the Redfords are still pre-boarding.
"While I was sitting there, she took a picture of my boarding card and chose to post it on social networks, mocking my daughter. was brought to my attention by someone who had seen it on Facebook and reported it to Southwest Airlines.And after two weeks of official complaint, Southwest did nothing, "said Redford. .
Southwest Airlines told us: "We sincerely apologize to the family, we are very proud to offer our Southwest hospitality to all our customers, which involves respecting the golden rule and treating each person with respect. The position does not indicate the care, respect and civility that we expect from all of our employees, we have followed the employee concerned and, even if we do not publicly disclose the actions of the staff, we take this opportunity to strengthen our policies and emphasize our expectations for all employees. "
The employee in question did not respond to our request for comment.
Redford said that she uses this experience as a lesson for her daughter.
"She said" Mom, why does she make fun of my name? "And I said:" Everyone is not nice and all the rest of the time. world is not going to be nice and it's unfortunate. "
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