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La Poste acknowledged that the initial deadline it had communicated as the period for the resolution of the backlog had not been accurately anticipated.
The South African Post Office (SAPO) announced that the backlog of mail caused by a strike action had finally been eliminated.
In a statement, SAPO said: "Domestic shipments have been standardized to comply with regulatory standards last week and these services have regained predictable daily transportation to their destinations."
SAPO CEO Mark Barnes added that SAPO staff worked tirelessly to ensure that issues were resolved.
La Poste said that it deeply regrets the difficulties and inconvenience caused to its customers during this period. He acknowledged that the initial delay he had communicated as the deadline for resolving the backlog had not been accurately anticipated.
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The delivery fleets have been restored and SA Post Office has benefited from a capital allocation of 9.2 billion rand to finance its operations and pay the amounts due to its suppliers.
"SAPO has asked its branches to process all items upon receipt to expedite the issuance of automated collection notices to customers. Agencies have also been mandated to keep items not collected for longer periods and only return items to treatment centers next year to give customers a larger window of collection, "the statement added. .
International mail processing has improved and late delivery items have dropped significantly.
"We expect processing of international shipments to be addressed in the standards once more interventions are fully implemented. We have designated a dedicated processing line to accelerate the processing of small purchases based on online purchases, which make up the bulk of international volumes in stock, "explained Barnes.
International articles take longer to process because they must be scanned to make sure that they do not contain any contraband and that each incoming package must be evaluated to determine any rights to the goods. 39; import.
SAPO has made ongoing operational interventions in the value chain of deliveries to ensure shorter lead times.
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