Amazon promises to stop taking delivery tips in its DoorDash-Style program [Updated]

While we collectively expect DoorDash to inform us that its promise to reorganize its business, Amazon – which had implemented a similar compensation model for its Flex employees – finally decided that it was not such a good idea. all.

The Los Angeles Times first announced the new Thursday, citing an email sent to the company's couriers for its delivery services with Prime Now, Amazon Fresh and Whole Foods Market. In February, the newspaper reported that Amazon was using the advice of its customers to supplement the guaranteed minimum wage.

A spokesman for the company confirmed to Gizmodo that she would no longer use her clients' advice to obtain guaranteed wages. A copy of the email sent to workers and shared with Gizmodo indicated that Amazon's minimum hourly contribution would be at least $ 15 to $ 19, depending on the region.

"For deliveries offering guests the opportunity to tip, you always receive 100% tips," the company said in the e-mail. "While revenues vary from region to region and from block to block, with the change in Amazon's minimum contribution, we expect national average earnings for these blocks to increase at over $ 27 per hour. "

The company also noted changes to its Amazon Flex application. According to the company, delivery people will now be able to view estimated earnings from one block, as well as detail of Amazon's contributions and wages generated by customers. According to the Times, prior to this change, "the language used in Amazon's e-mails for drivers and in the delivery application indicated that basic rates included tips."

The Times noted, however, that there is some confusion among Facebook group workers as to whether the change would actually raise wages because of the limited information on how their earnings were calculated. The feelings about change seem to be mixed on Reddit, where one commentator wrote: "They only did it to try to advance on the same problem that DoorDash is currently facing with pay transparency. They are not slippery. "

For months, DoorDash has been tackling the consequences of its own controversial compensation model, which uses client advice to subsidize workers' wages and may, in some cases, allow the company to pay only $ 1 to its employees. couriers by delivery. Last month, company CEO Tony Xu announced that the company would introduce a new pay system that "would ensure that Dashers' revenues would increase by the exact amount a customer specified on each order." Xu added that the company would have "specific means". details in the coming days, "we have heard about exactly shit since.

Hey DoorDash: We are waiting.

Update 18h30: Well, it did not take long. DoorDash announced Thursday it has updated its compensation model to compensate deliverymen with "more money on average".

"Every dollar of gratuity will be worth an extra dollar in Dasher's pocket and customers will be able to do so when they pay or after delivery," the company wrote. He added: "The amount that DoorDash pays in base salary and the promotions will never vary according to the amount of the tip."