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Amazon appears to be reaching out to customers whose PS5 versions have gone missing. In a tweet today, Push Square reporter Anthony Dickens – whose own console never showed up – shared an email he received from the retailer explaining how the replacements would work.
Kudos to @AmazonUK for ‘getting the ball rolling’. Hopefully it will happen this time … # ps5 pic.twitter.com/XllLIy2ocVDecember 2, 2020
The email, which comes from Amazon UK, states that “we are happy to confirm that we will be able to guarantee you a PlayStation 5 as a replacement for the order you did not receive”, before explaining that orders that have been refunded, the customer will have to authorize Amazon to recharge the payment card.
The email also states that the offer “is only intended to replace the PlayStation 5 you ordered. It cannot be transferred to another customer and cannot be used to purchase additional units of the PlayStation 5. . ” It is currently unclear whether the replacement system will be rolled out worldwide or whether it is limited to users in the UK.
Two members of the GamesRadar team have been told by affected people that they have been told to wait for their replacement machines within two to three weeks.
After the PS5 launched in the UK on November 19, there were several reports of consoles either not being delivered at all or being replaced in transit by household items. Amazon has already taken action, but the issue has already caught the attention of the BBC’s Watchdog segment.
The replacement system only seems to work until December 5, but we’ll update this story if Amazon clarifies the situation.
If you’re still trying to get a new console, check out our PS5 price guide.
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