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If you’ve recently tried to buy a PS5, you’ll know it was extremely difficult to achieve, due to running out of stock and ridiculously high demand. But imagine ordering a PS5 and getting the wrong item in the message when launch day arrives – say, a Nerf gun or an air fryer that you didn’t even order.
According to a number of Twitter posts, this is exactly what has happened to some of those who buy a PS5 from Amazon UK.
Journalist and presenter Rebecca April May (hey, she interviewed Pedro Pascal for TechRadar!) Said she received an air fryer from Amazon UK, after offering a delivery password for a PS5 order:
Have a good day # PS5 everyone. Tried to document our reveal, but Amazon tricked us with an unsolicited air fryer instead (after giving the delivery password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUUNovember 19, 2020
In a clear sign, this isn’t an isolated incident either, with Push Square writer Patrick Dickens posted something similar on Twitter – this time receiving a Nerf gun instead of the next-gen console. from Sony:
So @AmazonUK looks like someone stole my PS5 (day late). Right outer box, wrong item. Where can I get help? @AmazonHelp @PlayStationUK pic.twitter.com/qBIZ3RHl1INovember 20, 2020
Additional reports on Twitter (which we can’t verify, it’s worth pointing out) mention being given a foot massager, a George Foreman Grill, or even just a bag of rice.
Now, while the exact answer to what happened here is not clear in all cases, it is absolutely not good enough from a retailer as big as Amazon. At first glance, it looks like the theft took place before the box reached its destination.
An Amazon spokesperson told Eurogamer it was investigating the complaints. “We want to make our customers happy, and that hasn’t happened for a small portion of those orders. We are very sorry about this and are investigating exactly what happened.
“We contact all customers who had a problem and let them know so that we can fix it. Anyone who has had a problem with an order can contact our customer service team for assistance.
TechRadar reached out to Amazon UK for further comment and got the same statement. Amazon also mentions that this is the customer services link to use if you’ve been affected.
Why a refund doesn’t completely reduce it
Now a refund seems as if that would be a reasonable conclusion about it, but the problem is, getting a PS5 has been a feat in the first place for the last few months.
What you were paying was the chance to start with the Sony console, knowing that other inventory is unlikely to be widely available and to avoid the scalpers that ruin everything by selling consoles for nearly £ 1,000 (approx. $ 1,328 / AU $ 1,819) on eBay.
Getting your money back probably isn’t enough on its own – hopefully Amazon can manage by replacing those PS5 orders with priority stock when the next wave arrives.
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