An American Airlines passenger stated that she had been "assaulted" by a door officer. Now, she wants excuses | American Airlines



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Last week, Lee wrote e-mails and letters to the airline and filed complaints with the US Department of Transportation and Attorney General's offices in Texas and California.

Lee, who comes from an east Asian family, said the experience evoked memories of an incident in 2017 in which Dr. David Dao had been driven by a United Airlines flight overbooked after refusing to leave his seat. However, she did not feel that the meeting at the door was racially motivated.

Airport police records obtained by The news She explained to the authorities that the staff was "rude and trying to get her out of the queue".

A report on a call made two minutes later with the airport police described Lee as "refusing to let the flight crew shut the door of the jet bridge". This report does not indicate whether the appellant was an employee or a spectator.

Following the advice of the airport officers, Lee said that she had spoken to an American Airlines official, who had asked her if she was recording the conversation. Lee said the manager had refused to help her unless she gave up her cell phone.

Lee was finally booked on a flight later and returned home that night. She said that she still has not received any apologies or compensation from the airline.

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