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The users concerned have iPad Pro Models that sometimes refuse to record tactile gestures, stutter when scrolling, omit keystrokes and other similar problems. We here at MacRumeurs have not been able to reproduce this problem, but the large number of complaints suggests that something could happen with the iPad ProDisplay.
MacRumeurs the Flasch reader describes the problem he had with his iPad Pro right out of the box:
I bought a new iPad 12.9 "pro on the first day available last Wednesday.The keys o, k and, to a lesser extent, the i and j keys of the on-screen software keyboard have always recognized the contact with a click and the color change of the key, but the letter often did not appear in any program.For in particular, it often took several attempts to save the letter.
I spent time on the phone with Apple and they had no solution. A complete restoration of the factory settings did not help.
I brought it back to the store today and I bought a new 12.9 " iPad pro. Brought home and this one is worse. After 5 or more presses on o or k to register. When the iPad is rotated clockwise in landscape mode, the q and w are then in the same region of the device and do not work either. Seven q supports before a letter appears on the screen. It seems that the bottom right of the touch screen presents a problem.
Other iPad Pro users encounter the same problem with the lack of response from the touch screen, which can also affect scrolling and general use. Of MacRumeurs Codeseven player:
Most recent 12.9 & # 39; iPad Pro, 1TB / 6Gb model under iOS 12.1.3., No screen protector applied. Seems to occur on all areas of the screen.
The screen freezes. Begun just in the last few weeks, it seems that the situation is getting worse. Reacts as if the screen was very dirty or that my finger did not come into contact with the screen, then completely. Interestingly, freezing sometimes stops when the iPad is changed from any angle to the level. In addition, sometimes, if you use a significant finger pressure, the gel is gone.
The problem seems to have mainly an impact on the new 2018 iPad Pro models, although there have also been complaints from some 2016 and 2017 iPad Pro owners.
MacRumeurs The Roger reader, who informed us of this problem, said that after about a month, his iPad Pro had problems with scrolling and not saving the input. He was able to get a replacement, as well as many other customers who experienced this problem, but he added that the replacement model also had the same problems.
We do not know if there is a software or a hardware problem, and there are certainly a lot in 2017 and 2018 iPad Pro models out there that have no problem like this, which makes it difficult to determine what is going on. Some of the issues related to the 2017 model seem to have started with iOS version 11.3, but persisted during software updates. Many users running iOS 12.2 still report problems.
Some users have noticed that the stuttering problem disappeared on the 2018 models when the Apple Pencil 2 was connected to the iPad, perhaps suggestive of a Apple Pencilconnectivity problem.
Overall, however, it is unclear what causes problems for iPad Pro owners encountering responsiveness problems of the touch screen. Anyone whose touch screen does not respond must have it repaired at an Apple Retail Store or an Apple Authorized Repair Shop, as some users may have obtained replacement units.
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