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The ad, which was broadcast on television and posted on YouTube, shows people dressed in nineteenth-century clothes running in an alley when they stop to talk.
The man holds a ring between his left fingers and tells the woman, named Abigail, that they can escape to the north. She begins to respond but he interrupts saying that they can cross the border where they can be together.
"Do you want to go with me?" the man asks.
According to critics, the advertisement evoked images of slavery in the United States and at a time when black women were subjected to and raped by white slave owners.
At the end of the video, a "marriage certificate" appears on the screen to indicate that the represented couple was married in Canada in 1857.
The ad titled "Inseparable" was published on YouTube on April 2, but the video went viral on Twitter on Thursday and was later removed from the video-sharing platform.
In a statement sent to the media, the company, also one of the largest DNA testing sites, said: "Ancestry is committed to telling important stories in the story. one of those stories.We very much appreciate the comments we received and we apologize for any infraction that the announcement might have caused. "
CNN contacted Ancestry for more information on the ad, which directed users to ancestry.ca.
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