Like most phone manufacturers, HTC includes modified versions of Android apps available on its devices. One of these is HTC Mail, a relatively standard messaging application that supports multiple services. Strangely, the app has now disappeared from the Play Store.

According to a cached version of the Play Store page, HTC Mail was last updated in December 2018 and has more than 10 million installations. As of Jan. 11, it had an average rating of 3.1 stars and many users have reported issues connecting to their accounts and sending messages.

HTC is still preinstalling the application on its latest phones, including the U12 +. The Gmail Android app has supported accounts other than Gmail for years. Many other third-party email clients are available. HTC may have decided that it was time to pull out of its own application. We contacted HTC and we will update this message when we get an answer.


Well, apparently no sooner than we sounded the alarm that this app went missing, was it done and returned to its legitimate Play Store location. What happened to make it disappear in the first place? We are still not sure. we asked HTC to give us feedback, but upon receipt of our letter, the application had already returned – and the company had no information to share on its temporary demise. Whatever went wrong, everything seems to be going well now.