Apple apologizes for the "small number" of MacBook customers experiencing problems with the new keyboard


The complaints about the durability of Apple's recent MacBook keyboards are nothing new, but Apple's third-generation butterfly keyboard was intended to address persistent sticky key issues. Joanna Stern's latest column in the WSJ, however, explores the infamous keyboard problem and suggests that we are not out of the game yet. A statement from the Apple spokesperson mentioning the ongoing issues is included in the article.

The statement includes apologies to customers who have keyboard problems:

"We are aware that a small number of users have problems with their third generation butterfly keyboard and we are sorry. The vast majority of Mac notebook customers are experiencing a positive experience with the new keyboard. "

The durability of Apple's MacBook keyboards has been a concern since the 12-inch MacBook adopted the butterfly style in 2015, although problems really began to appear the following year, when the MacBook Pro adopted the new keyboard design.

Apple has since changed the design of the butterfly keyboard twice. The latest third-generation design is the most important change, offering a quieter typing experience, but an invisible layer under the keycaps should also prevent the dust from making the keys stiff during regular use. Apple admits this internally, but does not publicly discuss its purpose.

The latest Apple MacBook Pro and MacBook Air use this new keyboard design. The 12-inch MacBook and MacBook Pro without touch bar both come with the older butterfly keyboard style.

Apple has a keyboard repair program, although the third-generation butterfly keyboard is not included in the program so far. The program is also used to maintain free keyboards for up to four years from the date of purchase, but replacement keyboards may also be affected by durability.

Check out the creative coverage of this issue by Joanna Stern at the Wall Street Journal. Do you use a MacBook Pro or a 2018 MacBook Air and still have sticky keys? Let us know in the comments.

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