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IPhone users have been warned not to answer Apple's calls unless they have specifically requested one with the help of the official function. Apple Online Support page. This stems from a series of usurped support calls that have become increasingly sophisticated in their efforts to access Apple iCloud accounts. How sophisticated? How does the Apple logo display, address and correct support phone number grab you? Here is what you need to know.
L & # 39; scam
Phone calls are a simple phishing, the same as you will have seen countless times in your email without a doubt. They are more successful because most people still do not expect their voice to be used in such social engineering scams. Scammers use caller ID techniques to borrow the identity of the actual phone number of the service they claim to represent. Most often, with respect to this particular threat, it will be Apple support, although the recipients of these calls have said that AppleCare and Apple Customer Service have also been used to try to win the trust of the victim. .
By stealing this number and displaying the Apple logo, fraudsters hope that the person answering the call will be less suspicious than if she answered an unsolicited call from a number that they do not know. Have not recognized. This type of brand recognition lever is high on the list of phishing 101 methods to gain the trust of victims. This is the reason why the supposedly technical phone scams from Microsoft technical support, which do not have the same confidence-building methodologies, tend to be less effective. As a fact-checking site, Snopes & nbsp;confirmed& nbsp; "If the recipient is an iPhone user who then asks for a reminder from Apple's legitimate customer support webpage, the fake call is indexed in the recent calls list of the iPhone." IPhone as the previous call of the legitimate Apple support line. "
The bait will vary, but there will always be a variation on the subject of your account that has been compromised, there has been a data breach or suspicious activity in your iCloud account. The last group of these calls was automated with a message asking the user to call a number supposed to be an Apple support, complete with estimated wait times, compelling welcome messages and messages. call options. Sometimes the user will be prompted to "press 1" to log in to a support advisor. In any case, the danger to your data history will be dispelled and you will be asked to confirm the credentials of your iCloud account.
What does Apple say
the Apple Support on Twitter not surprisingly, regularly receives tweets from the affected iPhone users who have received such a call and want to know if it is genuine and if their accounts have been compromised. The answer is almost always the same: "Your security is our number one priority.You can find more information about fake calls and learn how you can report them by following the steps in this article. right here. "
If you follow this link, you will be directed to a support post titled "Avoid phishing emails, fake" virus "alerts, fictitious support calls and other scams" which has a section covering suspicious phone calls. Apple says that users must always check the identity of the caller before providing personal information. However, while this advice may seem logical, it is often more difficult in practice than it seems to be. As I have already indicated, fraudsters are increasingly using sophisticated methods to convince potential victims of their authenticity. The spoofing of the caller identification makes it increasingly difficult to distinguish between fiction and reality. I think that Apple could easily remove most of the tips given in this section and leave the last line: "If you receive an unsolicited call from someone claiming to be from Apple, hang up and call. Contact us directly."
Apple will never ask you for your Apple ID password, iCloud credentials, or verification codes to assist you. Simple as. Never. And speaking of verification codes, Apple also advises iPhone users to enable two-factor authentication as an extra layer of security to protect your account.
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IPhone users have been warned not to answer Apple's calls unless they have specifically requested one from the official help desk page of the Internet. # 39; Apple. This stems from a series of usurped support calls that have become increasingly sophisticated in their efforts to access Apple iCloud accounts. How sophisticated? How does the Apple logo display, address and correct support phone number grab you? Here is what you need to know.
L & # 39; scam
Phone calls are a simple phishing, the same as you will have seen countless times in your email without a doubt. They are more successful because most people still do not expect their voice to be used in such social engineering scams. Scammers use caller ID techniques to borrow the identity of the actual phone number of the service they claim to represent. Most often, with respect to this particular threat, it will be Apple support, although the recipients of these calls have said that AppleCare and Apple Customer Service have also been used to try to win the trust of the victim. .
By stealing this number and displaying the Apple logo, fraudsters hope that the person answering the call will be less suspicious than if she answered an unsolicited call from a number that they do not know. Have not recognized. This type of brand recognition lever is high on the list of phishing 101 methods to gain the trust of victims. This is the reason why the supposedly technical phone scams from Microsoft technical support, which do not have the same confidence-building methodologies, tend to be less effective. As confirmed by the Snopes fact-checking site, "if the recipient is an iPhone user who then requests to be recalled by Apple's legitimate customer support web page, the fake call is indexed in the list of recent calls from the iPhone as a precedent Line of assistance. "
The bait will vary, but there will always be a variation on the subject of your account that has been compromised, there has been a data breach or suspicious activity in your iCloud account. The last group of these calls was automated with a message asking the user to call a number supposed to be an Apple support, complete with estimated wait times, compelling welcome messages and messages. call options. Sometimes the user will be prompted to "press 1" to connect to a support advisor. In any case, the danger to your data history will be dispelled and you will be asked to confirm the credentials of your iCloud account.
What does Apple say
the Apple Support on Twitter not surprisingly, regularly receives tweets from the affected iPhone users who have received such a call and want to know if it is genuine and if their accounts have been compromised. The answer is almost always the same: "Your security is our number one priority.You can find more information about fake calls and learn how to report them by following the steps in this article here."
If you follow this link, you will see a support message titled "Avoid phishing emails, fake" virus "alerts, fake support calls, and other scams," which contains a section on suspicious phone calls. Apple says that users must always check the identity of the caller before providing personal information. However, while this advice may seem logical, it is often more difficult in practice than it seems to be. As I have already indicated, fraudsters are increasingly using sophisticated methods to convince potential victims of their authenticity. The spoofing of the caller identification makes it increasingly difficult to distinguish between fiction and reality. I think that Apple could easily remove most of the tips given in this section and leave the last line: "If you receive an unsolicited call from someone claiming to be from Apple, hang up and contact them." we directly. "
Apple will never ask you for your Apple ID password, iCloud credentials, or verification codes to assist you. Simple as. Never. About verification codes, Apple also advises iPhone users to enable two-factor authentication as an additional layer of security to protect your account.