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“A small percentage of iPhones 11” suffer from touchscreen issues, Apple says, and they are swapping their screens for free as part of a new replacement program. In its announcement, the tech giant admits that the screens of iPhone 11s made between November 2019 and May 2020 may become unresponsive due to an issue with the display module. Apple did not specify what caused the screen to stop responding, but it does ask owners with affected screens to check their phone’s serial number on the support page to see if they can benefit from it. a free replacement.
Only iPhone 11 models manufactured during this period are included in the program. Other models, including the iPhone 11 Pro and iPhone 11 Pro Max, are not. As always, affected device owners can choose from three routes they can take. They can find an Apple Authorized Service Provider, book an appointment at an Apple Retail Store, or, if they can’t leave their home, contact Apple Support and arrange postal service through the Apple Repair Center. Those who have already had their screens fixed and paid for might get a refund as well, but they should speak to support to get the process started.
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