A travel agency must compensate a family of 2 million pesos

The Villa Mercedes civil judge 3, Cynthia Alcaraz Diaz, has ruled in favor of the marriage and their children, nearly four years after the filing of the complaint. The family bought a trip to Miami and Cancun, but when they arrived at their destination, they did not recognize the services they had paid..

As published The Journal of the Republic, Although the names of the company involved and the identity of the plaintiffs were not disclosed, the decision made by Alcaraz Diaz revealed that the family had started organizing the trip in 2014, at the time of signing the contract.

The family traveled from March 20, 2015 to April 4As soon as they arrived at the airport, they had problems: their place in first clbad did not exist and everyone had to travel in business; Later, when they arrived at their destination, the means of transport that was to transfer them to the hotel was not there and the family did not have a phone number for the travel agency representatives either.

They had paid a package including first-clbad flights, transportation between airports and hotels and lodging in resorts in the United States and Mexico.

Not finding the car that would drive them to the hotel, they hired a car to drive to the Palms Hotel & Spa in Miami. Until then, no group member – including boys, a baby and a disabled woman – had been able to eat or go to the bathroom..

The bad news has not stopped repeating itself: at the hotel, they were told that instead they had booked eight nights, they only had one. then the next day, they "invited" to leave the premises.

There, a representative of the travel agency recommended a hotel of a lower category than the fiance and the subscriber. So they started to stop answering calls and emails.