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FamilyMart closed its stores and apologized publicly. Once the problem is solved and the premises cleaned, they plan to reopen the stores.
In Japan, a major self-service operator closed one of its branches and issued a statement in which he apologized after several videos showing an infestation of rats crossing his soil.
FamilyMart, which has 14,000 stores across the country, said it closed the store in Tokyo's bustling Shibuya district after users posted snippets of several rats into the store.
A video showed the creatures crossing the top of a drinks fridge, before one of them falls to the floor next to an ATM and escapes. , in addition to others nibbling food in the refrigerator, as could be seen in the refrigerator. images that have been widely shared online. In another clip, which seems to come from the same store, we can see two rats crawling behind the items on the shelf of products already prepared to be reheated between sandwiches and other foods.
One of the videos has been viewed more than 5 million times since its publication on Twitter and YouTube. "We apologize for putting the customers at ease," FamilyMart said in a statement posted on its website. The company said the incident was taken seriously and added that the store would remain closed while working with local health authorities to destroy the goods and investigate the causes of the infestation.
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