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However, precisely because it is not human and, therefore, he has no prejudices, the Swedish robot can encourage people to participate more sincerely, according to its creator, which makes it useful in situations where people often lie, for example during medical visits.
"Research has shown that in some situations, people feel more comfortable talking openly about difficult problems with a robot than with a human being."said Samer Al Moubayed, CEO of Furhat Robotics. It's because the personality of a robot can reflect that of the person interacting with it and also because people do not feel judged, he added.
The robot was used at the Frankfurt airport as a multilingual concierge, helping travelers find their way, as well as for customer service training, for example by simulating angry shoppers.
The scientific and technological company Merck and Furhat Robotics in Stockholm presented a robot that will question people about their health and lifestyle and evaluate them according to the risks of diabetes, alcoholism and hypothyroidism. If necessary, the robot will recommend you to have a blood test or consult a doctor. "Every robot needs a different personality depending on the work that it will perform," said Moubayed. Furhat can be a man or a woman, old or young, funny or serious.
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