Avianca must compensate a customer whose flight conditions changed at the last minute

In the event of a customer violation, Avianca must pay compensation to the affected party in the amount of 5,973,000 pesos. The guardianship had been imposed since April this year, but the airline tried to overthrow it and today, July 12, the Supreme Court of Justice ended the trial by refusing the guardianship which sought to abolish the sanction.

“And [se hace remisión] in Article 23 of the Consumer Law, Law 1480 of 2011, establishes (…) that “suppliers and producers must provide consumers with clear, truthful, sufficient, timely, verifiable, understandable, precise and appropriate information on the products they offer without harming the provisions for defective products will be responsible for any damage resulting from inadequate or insufficient information ‘explained the SIC, argument accepted by the Supreme Court.

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