Couple ate for free for three years due to an error in an app and now they have taken legal action to collect a sum from a millionaire

A glitch in the payment processing system a Japanese service home meal delivery allowed some users eat free for 3 years. But now the company has taken legal action to collect this pending money.

The company in question is Demae-can. According to the company’s statement to affected users, some orders placed through the payment applications of mobile operators DoCoMo, au and SoftBank have been accepted and delivered, but one Demae-can system error do the operators refund or cancel payments. In this way, these never materialized.

“Your food, delivery and service charges total 0 yen. Take advantage!” This was the message buyers received in error.

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Since the company started accepting payments via mobile operators on August 24, 2018, it is estimated that the outage may have occurred at any time between 2018 and 2021.

Upon discovering the breach, Demae-can revealed his intention to collect the money corresponding to all the orders concerned for failure. However, the company’s decision has not gone unnoticed by customers who have expressed dissatisfaction with the measure.

Victims claim that the mistake is not theirs, so they refuse to pay, especially when the claim comes only three years after the transactions. If they have managed to eat for free many times, they do not want to admit their share of responsibility for the nonpayment of the meal.

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“They charge me 60,000 yen [unos 550 dólares]. I’m going to die, ”read a message from a client, according to local media. “I received a one-sided message telling me that I have to pay within 2 weeks because of a payment error,” says another person concerned who will also have to pay for what has been consumed.

According to SoraNews24, it is not known why Demae-can took so long to discover the bug.

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Demae-can: one of the leading food delivery services in Japan

Especially Demae can it’s a recognized delivery company which allows customers place immediate orders in restaurants that offer home delivery throughout Japan. From several categories of stores including pizza, bento box meals, Chinese food, sushi, western food, spirits and other services.

In this way, users can check information such as menu items and current wait times and place orders, as well as special offers. It’s a quick way to shop online that can take as little as 20 minutes from the time an order is placed until the product is delivered and payment is cleared. Although of course, it does not always go well.