Edenor and Edesur to Provide $ 460 Million to Customers with Power Outages

Why

power cuts,

Billing errors or inappropriate suspension of supply, Edenor and Edesur electricity distribution companies must refund $ 460,953,457.10 to the affected users.

The National Electricity Regulatory Authority (ENRE) indicated it yesterday in its half-yearly report on the performance of the two companies for the period from March to August.

In total, there are 356,425 users subsidized by Edenor and 284,636 by Edesur for interruptions of service and their duration of inactivity. In addition, 493,220 additional cases were subsidized due to problems in the commercial service (response times to connect new users, issuance of the estimated invoice, complaints for billing errors, reinstatement of the suspension of the delivery for lack of payment ).

For example, Edenor, head of the service in the northern part of the federal capital and in 20 parties of Greater Buenos Aires (GBA), has to pay $ 154,524,361 for quality of service and $ 6,452,310.25 for quality of service. . $ 9,077,836.06 for the quality of commercial service. In total, the company must pay $ 170,054,507.31.

On the other hand, Edesur, responsible for the service in the south zone of the city and 12 parties of GBA, must pay $ 105,337,486 for the quality of the service, $ 6,950,047.17 for the quality of the product and $ 178,611,416 . , 62 for the quality of commercial service. In total, they report $ 290 898 949.79.

"The more than 460 million dollars go directly to user accounts, distributors can not make administrative or judicial proposal, the accreditation is automatic," they said in the ENRE.

And they added: "Users affected by a discount will receive a bonus and will be credited at their next monthly settlement, they may have already been accredited."

La Matanza (85,834 clients), Lomas de Zamora (46,827) Moreno (41,525), Almirante Brown (32,435), Merlo (30,785), Florencio Varela (27,749), Pilar (27,759), are among the actors most affected by power outages 26 482).

With regard to the municipalities of the city of Buenos Aires, the most affected are the 1, which includes the districts of Retiro, San Nicolás, Puerto Madero, San Telmo, Montserrat and Constitución, with 7401 additional users; the 8, which make up the neighborhoods of Villa Soldati, Villa Riachuelo and Villa Lugano, with 6907 customers, and the 3, which make up Balvanera and San Cristóbal, with 6830 users.

On the other hand, the localities that have experienced the most power outages are General Las Heras, Marcos Paz, San Vicente, Cañuelas and Berazategui.

San Vicente, Florencio Varela, Eziza, Marcos Paz, Pilar and General Las Heras were the oldest.

"We would like to be able to implement the technology that we use in other countries around the world, such as smart meters, with which we could gain in efficiency, but unfortunately, we still have a regulation that does not have been updated, "they told Edesur.

"In addition, this regulation has also not resolved the work that had not been done by some municipalities and that this distributor had offered to achieve because they have a negative impact on the quality of service" they added.

In the latest update of the tariff schedule, the government had agreed with Edenor and Edesur to double the increase in value-added distribution (VAD). In August, an increase of 8% was applied; in February, the remaining increase of another equal percentage will be applied and will be divided into eight installments. In addition, in the next update, the cost increase for September-January will also need to be applied.

Compensation for customers

Edenor will pay $ 170.1 million

It compensates for faults in the frequency and duration of interruptions, voltage level and commercial service in the northern communes of CABA and in 20 parts of Greater Buenos Aires.

$ 290.9 million will pay Edesur

It is the premium that corresponds to pay the distributor who supplies the towns of the south of the city of Buenos Aires and 12 parties of Greater Buenos Aires

641,061 users

It is the customers who will receive an automatic cash credit for the average frequency of interruptions and for the total duration of service interruption.