Here’s how the CFE works if an electrical device is damaged by a power failure

Electrical variations in both generation, distribution and supply by the Federal Electricity Commission (CFE) trained some breakdowns that have affected millions of users. Said anomalies can affect many electronic devices in common use, which is why the company has established a damage repair protocol.

“If your household appliances, electrical or other property has been damaged due to a power failure attributable to a CFE, you can launch the corresponding procedure quickly, easily and free of charge ”, the agency in charge of Manuel Bartlett.

It should be noted that during the winter which lasted at the end of 2020 and the beginning of 2021, many inconsistencies in the service due to external factors led to the suspension of the service for a few hours to 10 million users.

Also gas shortage in the southern United States and dependence on this hydrocarbon in border states, have also caused prolonged blackouts in some cities such as Monterrey O Ciudad Juarez.

In the town hall Benito Juárez from Mexico, a fire in a substation deprived a considerable number of users of electrical service for a period of time, so that in these cases an electrical device could have been damaged.

Given this scenario, the CFE has clarified the methodology by which a user can claim the cost of the perceived impact from the company.

• Have a contract valid for the supply energy with CFE Supplier of Basic Services.

• The service must be up to date by paying your bills.

• To present original and copy of an identity document current official, of the owner of the service.

• In case of being represented by a third party, the representative must issue a simple or notarized power of attorney, as well as an original and a copy of the official identity document of both.

• To present write free for damage to home appliances, electric or others.

• Proof of ownership or in case of non-ownership of the service, the use of the property must be accredited (lease, sale …).

• The claim for payment of damages must be submitted within the time limit 30 days from the date of the failure, in which the client will indicate the approximate date and time of the failure, usually writing it down.

• Fill in the Customer service center the “claim form for damage to electrical appliances or other property”.

The procedure is carried out only via the window service of a CFE Customer Service Center, the procedure will be free and for follow-up, this will be done until 071.

Monday afternoon December 28 In 2020, a mega blackout surprised millions of Mexicans in different parts of the republic. According to the figures presented by the CFE, The impact of the energy supply is known to have affected 10.5 million users for just over an hour; however, the exact reason for the failure could not be specified as the relevant investigations were still ongoing.

Tuesday 29, the commission explained that the blackout was caused by a fire which broke out in the municipality of Padilla, Tamaulipas, which affected the transmission lines between Linares and Ciudad Victoria. Noah Peña SilvaThe director of the transmission of CFE, said that a fire that occurred in the place was fueled by the wind, so that it affected 30 hectares in the municipality of Padilla.

However, the local government of Tamaulipas denied the existence of the fire to which they refer and have assured that the documentation in the possession of the CFE which accredits the loss is apocryphal.

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