How to block your WhatsApp account if you have lost your cell phone or if it has been stolen

After loss or theft of a cell phone, something the user worries about is retrieve information device, as well as the fact that the one who kept the mobile does not call or send abusive messages to his contacts.

Thus, among the most affected applications is WhatsApp, because conversations between contacts can be long and contain as many personal and professional data, and even private images, therefore, users should know that even if the device is not in their hands, it is possible to block the account remotely.

Although the device can no longer be physically recovered, it will be comforting for users to be able to block their chats and later recover their WhatsApp.

According to the courier’s FAQ, here’s what affected people can do, whether your mobile is Android or iOS:

1.- Lock the SIM card; To do this, the person concerned must call their mobile telephone operator and request that the SIM card be blocked. After locking, it will not be possible to verify the account again on this phone because it is necessary to receive a text message (SMS) or a call to verify the account.

2.- From there, there are two options:

– Use a new SIM card with the same phone number to activate WhatsApp on the new phone. It should be noted that this is the fastest way to turn off WhatsApp on the stolen phone. Only one WhatsApp account can be activated with a phone number and on one device at a time.

– Send email to [email protected], including the phrase “Phone stolen / lost: please deactivate my account” in your message and phone number in full international format, i.e. including lada, who in Mexico is 52.

Although only one option can be followed, Infobae Mexico Recommend sending the email first for extra security and protection, because if only the SIM card is blocked and phone service is suspended, WhatsApp can continue to be used with a WiFi connection.

The above, given that recovering the same phone number on a new SIM card may take some time depending on the user’s company, as well as the time it takes to get a new device.

– The account is not completely deleted.

– Contacts can still view the profile.

– Contacts can continue to send messages and messages will remain pending for a maximum period of 30 days.

– If the account is reactivated before being deleted, the pending messages will reach the new device and the user will remain in group chats.

– If the account is not reactivated within 30 days, it will be completely deleted.

According to WhatsApp, conversations prior to the theft or loss can only be recovered if a backup was previously created on Google Drive, iCloud or OneDrive, however, the way to restore it will be different on Android and iOS.

On the other hand, it must be remembered that WhatsApp does not have the ability to locate the phone, moreover, it does not allow deactivating the account of another device.

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