Metrogas had to reimburse $ 77 million to its users

In addition, the press release is reminded that ENARGAS Resolution No. 422/2020 – which is not final due to an appeal filed by the Licensee – condemned the supplier to a fine of $ 4,222,000 for the violation of Article 5 of Resolution N ° 35 / 2020. There, it was determined that, in the context of the health emergency, “When the first actual reading is obtained, the distributor must issue the invoice for the current period on the basis of said actual reading and if differences arise in favor of the user, the resulting amount must be reimbursed in the same way.. In the event of a discrepancy in favor of the distribution service provider, the resulting amount must be divided into 3 installments – equal and consecutive – in the invoices issued with consumption on 01/09/2020 ”.

The audit process ordered by ENARGAS Resolution No. 422/2020 began on December 14, 2020, when the Entity’s work team appeared in the offices of this Distributor. In order to achieve the assigned control, the procedure has been structured into four main aspects.

A full audit was carried out in order to perform the audit and control functions of Metrogas’ computerized invoicing system, revealing the operator’s reading and invoicing processes, in order to identify any weaknesses in the control environment. An identification was also made of the universe of users affected by ENARGAS Resolution n ° 35/20, in its article 5, for which Metrogas was sanctioned.

On the other hand, and in the same context, daily invoiced shift reports have been audited to identify any issues, taking into account the antecedents of the different types of complaints presented before ENARGAS and other situations which may have arisen from the analysis of the information.

Finally, an identification of the possible inconveniences related to the data migration process in the change of billing system was carried out, implemented by the supplier from August 2020 for customers in the Barracas area and in October 2020 for the rest of the billings. clients.

In addition, checks have been carried out on the quality of the information that the supplier sends through the automatic return of information system (SARI).

Currently, ENARGAS is working to obtain the final results of the said audit procedure and to implement the corresponding actions provided for by law.