The awful response of a 911 operator to a drowning woman

That was his last 22 minutes alive. Debra Stevens, 47, followed her usual newspaper delivery route to Fort Smith, Arkansas. However, going from house to house, leaving copies of Southwest Times Record, She was stuck in her car in the middle of the rising waters from a flood. Desperate, she called 911 for help. Instead of being restrained, an operator treated her with indifference and far-away while she was drowning. Unable to rebadure her, the woman failed to accurately describe her location and the rescuers found her too late: I was already dead

The last desperate call was on August 24th at 4:38 in the morning. "I have an emergency, a serious emergency. I can not go out and I'm afraid of dying. Can you help me, please? Debra asked the operator Donna Reneau.

When the car was flooded, the woman became more and more afraid. Nervously, she explained to the 911 operator that she did not know how to swim and that she was not able to detail her exact position to be saved. He could neither honk nor lower the windows. "I'm going to die," he repeated more than once.

On the other side of the phone, Donna was very distant and indifferent to the situation. "I do not know why it's getting worked up like that. She goes crazy and does not lose more than her oxygenSo calm down, "he asked Debra.

The conversation began to intensify when the victim insisted that someone search, because the water covered it. "This will teach you not to cross the water next time. I do not see how you did not see it. The water does not appear suddenly, "he criticized the switchboard operator.

Debra is justified and told Donna that he had not seen the floods and that in 21 years of work, something similar had never happened in this region. Just 18 minutes after the call, the operator asked a firefighter where he could control the woman's truck, but since they still did not know where exactly he was, they could not perform the operation.

However, the victim could not resist. Before drowning completely, he began to pray and ask God for help. When he stopped talking, the phone operator realized that it was already late. "Miss Debbie? Miss Debbie? Said the operator. "Oh my God, it seems like it's now under water."

Almost an hour later, rescue teams found Debra's car and found her dead. Despite Donna's mistreatment, the local police claimed that the 911 did not break the rules. Although they admitted that the call had seemed "insensitive and indifferent".