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PayPal was forced to apologize after sending a letter to a woman who had died of cancer, claiming that her death "violated her rules".
Howard Durdle, whose wife Lindsay died after a battle with bad cancer on May 31, handed over to the mobile payment company copies of his wife's death certificate, his will and his identity card.
Ms. Durdle was diagnosed for the first time with bad cancer a year and a half earlier, and the disease then spread to the lungs and brain.
But the answer he received from the company shocked him. He posted on Facebook the letter sent by PayPal to his home in the United Kingdom under the heading "Important: you should read this notice carefully".
The letter stated that his wife owed about 3200 pounds ($ 5700) to the company and said, "You are in violation of condition 15.4 (c) of your agreement with PayPal Credit because we have received notice that you are deceased … is not able to remedy ".
"Which machine lacking empathy sent this?" Mr. Durdle asked in his post.
PayPal has since declared that the letter was "insensitive", apologized to the widower, and launched an investigation into how the letter was sent in the first place.
"We apologize to Mr. Durdle for the distress this letter caused," said the spokesman for PayPal, according to BBC .
The letter claimed that his wife had violated her agreement with PayPal because she had died Photo: Facebook
million. Durdle told BBC that PayPal had given three possible explanations: a bug, a bad letter template or a human error.
However, PayPal would also have told him that he would not be able to share the information because it was an "internal problem".
"I'm in a reasonable place right now – I have my head propped up on my shoulders – and I'm quite capable of handling paperwork like this," said Durdle, a member of the charity group Veuf and Young, said.
"If I'm going to do anything about it, it's to make sure that PayPal, or any other organization that could do that kind of insensitive thing, recognizes the damage that's going on. They can cause people who are recently bereaved. "
This article originally appeared in Fox News and has been republished with permission.
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