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Dubai: Emirates issued an apology after asking a disabled teenager to disembark from a plane.
Eli, 17, was traveling with his family, including his mother, Isabelle Kumar, last week. He was on board a flight to France on Wednesday in Dubai, the last stop of a multi-stop trip from New Zealand via Melbourne, Australia
. to disembark from the plane. Isabelle had asked the cabin crew a seat with an empty seat next to it, in case he had a seizure, according to The Guardian.
In a statement sent to Gulf News, the airline says that it is "sorry for any distress and inconvenience caused" to Isabelle and her family
. evaluate, and they opted to act in the best interest of the safety of our pbadengers as well as on the advice of our medical team. "
" Our customer service team has been in touch with the family "
Isabelle, a journalist from Euronews, has complained about the incident on social networks, invoking the fact that a medical certificate authorized the teenager to take the plane despite his state of health.
Screen Capture / Isabelle Kumar / Twitter
"Thanks to @emirates for taking our family off your flight Our son has epilepsy: we you had said, come 14 [hours] from Melbourne, had his doctor on the phone and medical clearance while he was still on board, "said Isabelle on Twitter.
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