Strong emotions and milestones are part of life in IVF clinics

Conn also helps patients who are upset by several unsuccessful IVF cycles.

"It's a heavy financial and psychological burden. That said, I try to help patients throughout their pregnancy become aware of their difficult conception and pregnancy history, "she says.

She thinks that in order to do the job well, you need to have a lot of empathy.

"They may be stemming from 10 to 20 years of infertility and treatment.Sometimes these patients do not trust health professionals if they have undergone several cycles and that they have You have to help them try to create more of a positive experience, "she says.

It is not just those who play a role in health care who play a role in careers in the reproductive health sector. Conn's colleague, Elise Stapleton, is responsible for Dr. Sgroi's practice. She then rose through the ranks after working at the generalist, then was a receptionist and patient liaison at Melbourne IVF.

She agrees that the role can be more emotional than a typical practice management job, especially as staff at IVF clinics often learn to know a lot of their patients well.

"The doctor advises patients, but our staff often tells them if bad news is coming in," she says.

Nevertheless, the strong emotions are part of the environment.

"The IVF process is extremely emotional and patients experience an abundant amount of stress or anxiety – I always need to know what each patient can visit and stay professional in all situations," Stapleton said.

Given that Stapleton's role is to liaise with clinic staff and patients, as well as other specialists and hospitals, an ability to multitask is mandatory.

The same goes for good listening: "A leader of the practice can take a lot of things, from the support to patients to the management of emotions and different personalities badociated with building a team," says M Stapleton.

Despite the difficulties, Conn and Stapleton feel that being part of the IVF process is extremely rewarding.

"IVF is a pretty complicated experience, so I like to bring in the positive and normalize the abnormal so that patients can take advantage of all those little milestones like ultrasound," says Conn.

For Conn, who also helps Sgroi give birth to babies, there is also the ultimate benefit.

"It's a gift to be in the room when a baby is born," she says.