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Lindsay Durdle died on May 31, succumbing to cancer. But earlier this month, she received a letter from PayPal, saying that her death was a violation of her rules – and the service was considering legal action against her.
Durdle should have paid £ 3,240 ($ 4,299) upon his death. Three weeks after her death, her husband Howard informed the company, forwarding a copy of his death certificate and other requested documents, according to the BBC. Shortly after, a letter to Lindsay arrived at the house, with the headline "Important: You should read this notice carefully."
"You violate condition 15.4 (c) of your agreement with PayPal Credit as we have received notice that you have died … this violation is not able to remedy," he continued to read. [19659004] Howard Durdle, of course, did not take this kindly and castigated the company on social media, where the letters
At least one person responded to his messages, saying that they had received similar letters when their loved ones died
PayPal, in a statement to Fortune, said, "We apologize profusely for the understandable distress this letter has caused. we became aware of this mistake, we contacted Mr. Durdle directly to offer our support, we cleared the unpaid debt and closed his wife's account as he requested.We also urgently reviewed the internal processes of the Company for s & # Ensure that it does not happen again. "
It's a black eye PR that just adds traditional banking features to its features and that faces stiff competition from services like Square and Amazon, which have also explored bank-type offers."
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