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ACMA's new sequential migration rules insist that telcos:
- Perform a line test to check the new NBN service of its client after installation
- Checks that any line existing copper is used to connect a customer to its new service NBN is able to provide the maximum data speed specified in the selected plan
- To offer a temporary service or make another acceptable arrangement to customers when their new NBN service is not working and can not be repaired within three days
Loading [19659006] This latest addition to the Service Continuity Standard comes one month after the ACMA issued rules for "parallel" NBN migrations, targeting homes moving towards the fiber to the premises or the HFC cable. Now, regardless of the connection technology, the business continuity standard forces carriers to reconnect Australians to their old broadband or mobile broadband service within days if an NBN installation fails.
The new rules will be directly applicable by the ACMA. to initiate court proceedings seeking reparations such as injunctions and civil penalties of up to $ 10 million.
ACMA found that nearly one in six households moving to the NBN had remained unrelated for more than a week. For nearly one in ten households, the interruption lasted more than two weeks.
"These new rules will give consumers more confidence that their operator will ensure that their new NBN service will work as expected and provide options if their connection does not work." Although the rules require the new NBN provider to detail of the house to "check" the copper-based data transmission rates, this does not include the service check for intermittent faults, The rules only compel the telecommunications companies to check the maximum transmission speeds of data to ensure that customers do not pay for inaccessible speeds.If customers have subscribed to a higher speed plan, the phone companies must disclose the maximum achievable speed and let the customer go to a higher speed. lower speed level – or break their contract – without penalty Several NBN retailers have already been forced refund customers after charging download speeds that could not be delivered.
NBN has purchased more than 21,000 kilometers of new copper lines, but the new rules do not specify what needs to be done.
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While the NBN promises minimum speeds when it provides wholesale connections to retailers, such as Telstra and Optus, he makes no promises of this kind. The NBN's End User Speed Guarantee was discontinued in 2013 after the newly elected Abbott government moved from a national fiber optic deployment to a multi-technology company that uses still copper telephone lines to reach more than half of the Australian premises.
NBN's service continuity standard is an "important step towards ensuring transparency around the services consumers buy", but the problems with consumer modems are worrisome, ys Teresa Corbin – Executive Director of the Australian Consumer Network for Consumer Action
The latest ACCAN report, Can You Hear Me ?, published the same day as the new rules governing copper connections NBN,
" We welcome these measures, which we believe will help reduce these problems, "said Mr. Corbin. "Many consumers have contacted us about a series of frustrating experiences when they are trying to make their way between their retail phone company and NBN."
"It's going to take Make sure there is good supervision, including supplier compliance and enforcement if they are not doing the right thing by their customers. "
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