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Ikea tightens its right of return to Germany
As of September 1, 2018, customers will not be able to return furniture and other purchases and be reimbursed for the purchase price if the goods are new and unused. FAZ in reference to the world
Up to now, goods purchased could be returned regardless of the condition of the product. Because some have exploited this, soon stricter rules apply again. Via Instagram, customers should be attracted by housing examples. However, they are unlikely to be used, and there is no money to pay for the damage caused by mining. The rules for mattresses remain unchanged: they could continue to be tested for a year. "By limiting the right of return to unused products, we also want to ensure that customers do not have furniture and accessories after a short period of use, but appreciate the value of the product in terms of resources. necessary to do it, "says Balslev. Enlarge Ikea is currently testing various apps designed to enhance the shopping experience .
According to a spokesperson, Ikea had to recycle or burn a lot of furniture because of its poor condition.
Nobody can do it anymore. "Apparently, the owners in this way refresh their apartments". On the Internet, customers can click, buy and return without verification, an offer that pushes the stationary business in front of him: Who does not join, is punished by customers.
Therefore, Ikea decided to meet the critics. Therefore, the new nationwide distribution aims to significantly increase the speed of delivery, especially in large cities such as Berlin Cologne, Munich and Hamburg or in metropolitan areas such as Rhine -Main and Ruhr. With the new return conditions, Ikea Germany is adapting to the globally valid group standard.
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