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Dusseldorf Complaints about the position accumulate: During the first half of this year, almost as many complaints about the postal sector have been received by the Federal Network Agency as it is known. in 2017. The authority had about 6000 written complaints in the first six months in terms of postal services. A record
Overall last year, the number was 6100 just above. However, with the parcels market growing steadily with more than 3.3 billion deliveries last year, the number of complaints remains at a low level.
The news, however, disturbed the mood in the group. Especially since the Frank Appel post already in June, the year 's goals had to turn around.
After the profit warning, Appel had kept a low profile. Now he spoke in the magazine "Premium Post" employees. However, his statements should not affect the manpower as a mood brightener.
"We do not really work as a team – and that's what I apply at all levels," quotes the "Bild am Sonntag" of the Call interview. The director did not leave it to criticism. So Call also called for increased efforts in the rehabilitation of the letter parceling business and parcel. "Everyone must take responsibility for their region, question things and, if necessary, change them," said the head of post
Call indirectly to the head of the problem division, Jürgen Gerdes. "In some areas, we have taken too many new ideas," Call criticized, who has been chairman of the board since 2008. "Our organization is too complicated in places." In closing, Reconciling Appeal: "Our employees do a great job every day. That's why we will be able to do it. "
In June, Gerdes had to take off his hat after a profit warning in the old, he was responsible for the parcel and courier business.Instead of the goal of 1.5 billion d & rsquo; Euros, which had been previously expected as operating profit (EBIT) for the division "Post-eCommerce – Parcel" (PeP), this year it will only be 1.1 billion euros.
Also in the total group is no longer expected to have an EBIT of 4.15 billion euros. "Instead, Call has promised that 3.2 billion euros
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