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Paypal had to apologize for an inappropriate letter. (Photo: dpa)
Berlin Paypal said in an automatic letter that a user violates the terms and conditions of his death. The BBC reports, citing the deceased's widower. Lindsay Durdle died on May 31 at the age of 37, after being diagnosed with bad cancer a year and a half ago. Howard Durdle informed the beneficiary of the death of his wife and provided copies of the death certificate, will and identity document as requested.
The letter he received from Paypal indicated that his wife, Paypal, had an amount. debt of 3200 pounds (3618 euros). Literally he said in the letter: "You have violated condition 15.4 (c) of our agreement with Paypal Credit, as we have received notice that you have died.This violation can not be resolved."
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Meanwhile, Paypal is excused for the incident. Paypal Please Durdle sincerely apologize for the understandable grief caused by the first letter.
"Once we learned about this mistake, we turned directly to Mr. Durdle to offer his support, waived the outstanding balance and closed his wife's account as desired," the company said. . "We will immediately review our internal processes to make sure that such an incident will not happen again."
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