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The American supermarket chain
Walmart could in the future spy on employees and customers to collect efficiency during the purchase. This stems from a patent that was filed in 2017 and awarded to the US group on Tuesday.
Detection of Efficiency by Listening
According to this, using several audio sensors, sounds like the beep of Kbada the rustle when packing items as well as the Discussions between customers and employees are recorded and evaluated. These data should then be in "
Performance Indicators "For the employee, and as in the call centers, it should be checked whether the employees meet the call specifications proposed by the company.
Efficiency and the performance of the employee can reduce the cost of the site and increase customer satisfaction, "he says, inter alia, in the patent. By followed you ebendas But according to the experts, employee follow-up could have the opposite effect.Studies have shown that employees are resistant to surveillance and often lose performance when they go to work. feel monitored
Not clear if the system is implemented
The system should not be used solely to monitor the efficiency of employees. Audio sensors could use the volume of customer voices to record how long a attorney ente was at once
Kbada is and automatically initiates the opening of a new ticket office .
At the request of BuzzFeed the American company did not want to confirm or exclude the possibility that such a technology could be used. "We are always thinking about new concepts and new ways to help serve our customers, but currently we do not have any other information about these patents that we could share."
Walmart employs more than 2.3 million people worldwide, most of whom have no union representation. As a result, employees would not need to be notified of this monitoring .
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The American supermarket chain
Walmart could in the future spy on employees and customers to collect efficiency during the purchase. This stems from a patent that was filed in 2017 and awarded to the US group on Tuesday.
Detection of Efficiency by Listening
According to this, using several audio sensors, sounds like the beep of Kbada the rustle when packing items as well as the Discussions between customers and employees are recorded and evaluated. These data should then be in "
Performance Indicators "For the employee, and as in the call centers, it should be checked whether the employees meet the call specifications proposed by the company.
Efficiency and the performance of the employee can reduce the cost of the site and increase customer satisfaction, "he says, inter alia, in the patent. By followed you ebendas But according to the experts, employee follow-up could have the opposite effect.Studies have shown that employees are resistant to surveillance and often lose performance when they go to work. feel monitored
Not clear if the system is implemented
The system should not be used solely to monitor the efficiency of employees. Audio sensors could use the volume of customer voices to record how long a attorney ente was at once
Kbada is and automatically initiates the opening of a new ticket office .
At the request of BuzzFeed the American company did not want to confirm or exclude the possibility that such a technology could be used. "We are always thinking about new concepts and new ways to help serve our customers, but currently we do not have any other information about these patents that we could share."
Walmart employs more than 2.3 million people worldwide, most of whom have no union representation. As a result, employees would not need to be informed of such a monitoring measure .
