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Bank of America’s online banking system went down and blocked thousands of people from their accounts, but appears to have started allowing some users to return to the platform as of noon.
Shortly after 2 p.m., communications manager Mark Pipitone said The independent that they have been “100 percent restored”.
The bank’s website was down on Friday morning as the bank issued a statement admitting its online banking system was down.
The company posted a message to its customers on its site, telling them the issue was being investigated and their accounts were safe.
“Some customers may not be able to access online banking services at this time. Your accounts continue to be secure, ”the message read. “We are actively working to make our site again accessible to all of our customers as soon as possible. “
“We realize that some customers find it slow when trying to access their account information. We are working to improve the situation as soon as possible. Customer information remains safe and secure, ”a bank spokesperson said, according to Insider.
According to DownDetector, the company on Friday received more than 12,000 complaints about the inability to connect.
Users said they were unable to transfer money with some worried they might not be able to pay bills due on October 1.
In September, the industry publication Global Finance named Bank of America “America’s Best Consumer Digital Bank,” prompting David Tyrie, the bank’s chief digital officer, to say it “provides unparalleled financial technology. to help our clients financial lives better ”.
The bank received the annual award based on its service for digital customers as well as the design and functionality of the site for web and mobile platforms.
JD Power also ranked the bank number one in online and mobile banking.
“Bank of America ranks first among national banks in satisfaction with mobile banking applications, with a score of 871. Chase (870) ranks second and Capital One (864) third,” JD Power said in a statement Press.
In August, Bank of America said that “85% of deposit transactions are done through the Bank of America app, ATMs and other automated channels – thanks to nearly 48 million checks deposited digitally over the course of the year alone. second trimester “.
“Over 70 percent of Bank of America clients actively use digital channels for a greater portion of their needs, including 72 percent of personal and small business clients, 80 percent of wealth management clients across Merrill and Bank of America Private Bank, and 75 percent of global banking customers, ”the company added.
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